Booking for Another Member or Guest

Sometimes, a member show twice on a walk. There can be two reasons for this

1. It’s mistake. The member has forgotten they’ve already booked or they have had problems using the system.
2. They trying to book for another member or guest.

In the the case of duplicate booking the best course of action is to cancel the booking and if necessary issue a credit. See Cancel an Order for an in depth discussion on on how to do this.

Booking for Another Member or Guest

This is not encouraged and, depending on the payment method can be difficult to handle.

The method described below works in dependant of the payment method and can also be used to transfer credits between partners.

Find the Duplicate Booking

Locate the order containing the the duplicate booking and select change date on the relevant order item

Transfer the Funds

Change the walk date from the real walk to Transfer Booking. This keeps the money in a separate pot away from walks and credits but still associated with the member who actually made the payment and add a comment to the order stating where the money was used

Make a Booking for the the Other Member or Guest

Place the order in the standard until you get to the stage of selecting the payment method.

There are some input fields where the price to be paid can be adjusted. Note that is is the amount to adjust the price and not a new price. So in the case of the walk fee being paid by somebody else it would -12.50 (not the negative sign). Clicking add results in a screen like this and if the whole fee has been paid then the resulting total will be zero and the payment method will show *No Payment Required. Place the order and add a comment to the order status